Professional support for insurance adjusters. We provide safe access and expert damage identification on steep or difficult roofs for accurate claims.
What a Ladder Assist Covers
A ladder assist gets an insurance adjuster safely onto a roof they cannot or should not access alone: two-story homes, steep pitches, brittle or slick surfaces, and properties where carrier safety rules require a second person on site. We bring the ladder, set it, secure it, and assist the adjuster through the inspection so the claim file gets built from the roof, not from the driveway.
That is the whole job. We are there to support your inspection, not to run it. You inspect, we handle access, safety, and documentation support. Where a full climb is not possible or the adjuster prefers it, we can run the assignment as a photo capture: we access the roof, shoot the slopes and details you specify, and deliver the set the same day.
Built Around Adjuster Schedules
Assignments come to us from national ladder assist networks, independent adjusting firms, and adjusters directly. Most of that dispatch traffic runs on mainland hours, which lands in Hawaii in the middle of the night. We acknowledge assignments as they arrive, so your requested date is locked before your morning starts, and we confirm timing with the assigned adjuster before anything is final.
- Most assignments are scheduled within 24 to 48 hours of adjuster confirmation.
- A standard ladder assist takes about 30 minutes on site.
- Back-to-back scheduling is welcome. If you are batching inspections in one area, we will line up with your route and flag addresses that sit close together on the same day.
- Reschedules and weather calls are handled directly with the adjuster, homeowner coordination included.
The Photo Package
When an assignment includes photos, you get a complete, claim-ready set delivered the same day: full overviews of every slope, close-ups of damage and test areas, elevation and context shots of the property, and any specific details you ask for on site. Files come through clean and organized by address and claim, so they drop straight into your file without renaming or sorting.
Coverage: Oahu, Maui, and the Big Island
We are based on Oahu's North Shore and cover the entire island, from Honolulu and East Oahu to the Leeward Coast and the country. Maui and Big Island assignments run through our vetted local crews on each island, with the same dispatch contact, the same confirmation flow, and the same documentation standard. One text or email covers all three islands, which means one vendor relationship instead of three.
How Dispatch Works
- Send the assignment by email or text: address, claim number, requested date, and the assigned adjuster's contact.
- We acknowledge and lock the date, then confirm timing with the adjuster.
- Our inspector or crew arrives ahead of the appointment, sets up, and assists through the inspection, about 30 minutes on site.
- Photos are delivered the same day when the assignment includes them.
- One invoice per claim, referenced by claim number, sent where your program needs it.
Straight Answers for Carriers and IA Firms
- Flat per-assignment rates by island and scope, quoted at dispatch. No mileage surprises and no travel-day math, because we are already here.
- Simple cancellation terms when a homeowner no-shows or the carrier pulls the assignment.
- Photo-only assignments are their own scope and are priced as such.
- Volume and storm-surge scheduling: after a wind event we can stand up multi-day routes across the island.
Why a Local Ladder Assist Partner
Flying support in from the mainland adds days and travel cost to every file. We already know the roads, the roof types, and the weather windows. Hawaii roofs are their own animal: corrugated metal on plantation-era homes, tile in the newer subdivisions, flat and low-slope sections everywhere, and salt-air corrosion that changes what safe access looks like. A crew that walks these roofs every week reads them faster and keeps your inspection moving.
If We Are Coming to Your Roof
If your insurance company scheduled a ladder assist at your home, here is what to expect. We arrive around the same time as your adjuster, set a ladder, and help them inspect your roof safely. The visit usually takes about half an hour. We are not there to sell you anything, and we do not decide your claim. The adjuster your insurer assigned makes those calls. Our job is simply to make sure they can see the whole roof up close, which is good for the accuracy of your file.
Questions about a scheduled visit are best directed to your adjuster, but if you need to reach the crew about access, gates, or pets, call the number in your appointment confirmation and we will take care of it.
